303-296-2828

600 17th Street, Suite 600N

Denver, CO 80202

Law Firm IT Administrative and Support Specialist

Law Firm IT Administrative and Support Specialist

Primary Responsibilities

Performs Active Directory and User account administration. Manage, implement, support, and troubleshoot workstation updates, patches, and routine system maintenance. Work closely with a variety of law firm computer users and the service team.

Principal Activities

  • Support Windows 7 and 10 systems.
  • Work with O365 services including Azure based systems.
  • Develop, maintain, and prepare documentation related to management of hardware and software.
  • Ensure system documentation follows best practices, is up-to-date, and accurate.
  • Participation in development of policies and procedures for law firm computer usage.
  • Perform Active Directory and User account administration (create/modify AD accounts, Mail accounts, and other user accounts).
  • Evaluate and make recommendations for hardware & software system upgrades, patches and improvements, and procure software and hardware renewals.
  • Set up and maintain user mailboxes in O365.
  • Set up and configure user workstations and train the users on all technical aspects of the system.
  • Set up and maintain users’ accounts with CEFS, Lexis, and any other web services as necessary.
  • Set up and maintain accounts for network-based user services including copiers, printers, and scanners and troubleshoot connectivity issues.
  • Configure and maintain user’s voice mail and entry door access accounts.
  • Monitor network, internet connectivity and the network backbone, which includes the Firewall, Switches, and Wiring.
  • Diagnose and remedy IT environment issues; manage escalations to telecom and software providers.
  • Assess and monitor in real-time the organization’s security measures, such as firewalls, anti-virus software and passwords, to identify and prevent any weak points that might make the IT environment vulnerable to attack.
  • Maintain disaster recovery plan with supporting documentation.
  • Maintain database containing detailed list of the location, user assignment, configuration of hardware and installed software, software license keys, and warranty information for all firm-owned hardware including servers, docking stations, laptops, desktops, and printers.
  • Maintain firm trial laptop and Trial Director software and maintain and setup A/V equipment as needed.
  • Create, maintain and update Word templates.
  • Maintain and update the organization’s intranet webpages.
  • Serve as backup to Copy Center Technician for support of leased printers, faxes, and media duplication as needed.

Key Skills

  • Microsoft Windows 7/10, & O365 & Gmail
  • Experience with Dell Hardware.
  • Microsoft Office 2010, 2013, 2016
  • Adobe Acrobat X, XI, DC, 2017, pro and standard
  • PowerShell scripting experience desired.
  • Understanding of Active Directory Group Policy.
  • Demonstrated problem-solving and trouble-shooting skills.

Preferred Education and Experience

  • Bachelor’s Degree in Information Systems or related technical field, or Associate Degree and 3 years of experience.
  • 2 years of hands-on with Microsoft server and workstation software.
  • Professional work experience evaluating, troubleshooting, and resolving hardware and software problems.